The efficiency and efficacy in the space management of the areas of hospital attention is strategic for the improvement of quality, human resources and the sanitation maintenance costs.

A recent survey shows us that the principal index of the patient’s absenteeism from his hospital appointment is “oblivion”. Simply sending an SMS from the Hospital to the patient in order to remind him of his medical appointment with a specialist is the key to improve the quality of the service. To automate the daily visitor’s agenda through SMS cuts the cost of this management in over 80%.

This improvement of the rates of absenteeism because of oblivion that affects the amortization of the support to the patient infrastructures, especially in operating theatres, TAC’s, or Resonances, allows the improvement of profitability of the medical resources for the optimization of the times of their agendas and redounds to the reduction of the patients waiting time.

MMC's services plan contributes Modernity, Innovation and Proximity attributes for entities and organizations of the Public and Private Health in order to improve their relationship with the patient.

The services are structured in three blocs:

• Public Health. Central Services, Primary and Specialized Attention
  • Previous appointment petition through SMS
  • Previous appointment petition through JAVA™™
  • Visits reminder through SMS in situations critical to costs
  • Public Health JAVA™ guide
  • Hospital JAVA™ guide
  • Standard Preparative Information JAVA™ guide
  • Urgencies. Mobility Information sent through GPRS SAMU->Urgencies
  • Urgencies. Bluetooth implementation for the delivery of preventive and informative contents in JAVA™
  • Informative SMS messages. Massive social campaigns
  • Massive preventive campaigns through target via SMS
  • SMS Push Stock Market Automation
  • SMS Pull Stock Market Consultation
  • Official Diary through alerts, segmented through speciality
  • Intranet SMS with messages to Extension through Hospital, Address, Service, Group, etc.
  • Preventive JAVA™ guides
  • Management JAVA™ guides. Public Health protocols
  • Web project I: Affiliation to the services systems for Citizens/Patients
  • Web project II: Multiservice Mobile Communication support
  • Domiciliary assistance. Clinical history in Mobility
  • Domiciliary assistance and Rural Medicine. Remote monitoring and Consults among doctors
  • Medical Videoassistence. 3G contact centre with UMTS video call
  • Teleassistance to groups of Risk. Applications for Violence of genre
  • Teleassistance to groups of Risk. Applications for Alzheimer and mental patients
  • Teleassistance to groups of Risk. Applications for the elder one

 

• Pathologies/Specialities
• Hospital Chemist. Multi channel access to Vademecum
• Hospital Chemist. ERP Foreigner Medical Alerts
• Hospital Chemist. ERP Compassionate Uses Alerts
• Hospital Chemist. External Patients Unit (special pathologies)
• Hospital Chemist. Electronic Pre inscription Validation
• Digestive. Notification to patients with endoscope by impact with the presence of an Anaesthetist
• Haemathology. Transfusions/Blood banks. Donors' captivation; Bluetooth Supports
• Haemathology. Transfusions/Blood banks. Automatic alerts for blood typology
• Haemathology. SINTROM Model of domiciliary Auto medication with Coagulation metres.
• Haematology. SINTROM. Notices on results of INR composition
• Orthopaedic surgery. Follow-ups of visits to patients subject to TACS and/or Resonances
• Hypertension. Control and follow-up through SMS against expert automated systems
• Diabetes. Control and follow-up through SMS against expert automated systems
• Paediatrics. Affiliation to the Ministerial or Autonomous Infantile Vaccination Plan
• Paediatrics. Geo localization through GSM network cells of children subject to special programs
• Gynaecology. Follow-ups of the cytological Screening through SMS for the prevention of cervix cancer
• Gynaecology. Follow-ups of revenue for surgery for current costs reduction
• Gynaecology. Consultation of numbered waiting-list
• Obstetrics. Non medical childbirth
• Obstetrics. JAVA™ Guide of Contraception in Adolescence / Familiar Planning
• Ophthalmology. Information of the pre surgery process (dose and types of collyriums)
• Surgery. Follow-ups of generic preparations
• Burnt. Management and Post surgery follow-up through MMS
• Post-surgical. Follow-up complementation of the antibiotic medication
• Colonoscopy. Follow-ups of the accomplishment of enemas at home

 

• Private hospitals and Pharmaceutical Industry
• Notices from administration (collections, maturities, unpaid)
• Direct marketing through SMS, communication of new services
• Direct marketing for SMS (Dermaesthetics and beauty) promotion, offer and clients' capitation
• Appointment reminder
• Multi-language Services for foreigners
• Tertiary mobile communications for external consultations
• Hospital guide of services and location map
• Affiliation Systems to Plans of Communication and Prevention
• Portals of affiliation to Info Services
• Bidirectional SMS Services of consultation and appointment
• Alerts Integration with CRM
• Services Sms2email and Email2sms
• Delivery of virtual leaflets through Bluetooth in waiting rooms